Covid-19

Covid-19 Response

Sundial Theatre: COVID-19 Info and FAQ (Updated 1st April 2022)

Ventilation
  • Within the Theatre, we have industrial ceiling ventilation which is built specifically to be quiet so as not to disturb the show. This is on throughout the time the Theatre is in use to allow sufficient air flow whilst also having the Theatre doors closed so you can enjoy the performance.
  • Alongside this, in the Spotlight area we ensure our ceiling vents are open the doors remain either open or on automatic to ensure air continues to flow.
Hygiene
  • We provide hand sanitiser throughout the Theatre and hand washing facilities are available.
  • We encourage customers to regularly wash their hands and ensure all of our staff team do. We display advice and guidance posters on this throughout the Theatre.
Cleaning
  • We continue to follow an enhance cleaning regime including daytime cleaning carried out by Cirencester College’s cleaning team, and evening cleaning carried out by our Theatre staff team.
  • We ensure surfaces are cleaned regularly, including light switches, door handles, toilet areas and hard surfaces which are likely to be touched often such as tables and the bar area.
  • Pre- and post-show, we clean the entire theatre including all seats and arm rests.
Below is an FAQ of the main questions we have been asked around COVID-19. All of our protective measures are based directly on the guidance from Public Health England and the Government.

We will email visitors who have bought tickets prior to each show with detailed and up to date guidance on everything you need to know before your visit. If you have any further questions please don’t hesitate to email us at boxoffice@cirencester.ac.uk where we will get back to you as soon as possible.

Q: Is hand sanitiser available?

A: Yes, when you arrive there will be a hand sanitiser at the entrance of the bar area and at the entrance of the theatre. We also recommend hand washing so there will be plenty of soap in the toilets.

Q: If I book and the show is cancelled or postponed, will I get a refund?

A: If a show is cancelled you will automatically get a refund, so you do not need to contact us.

If a show is postponed, we will let you know when a new date is set, and automatically transfer your tickets to the new date. If you are unable to make the new date let us know prior to the new date and we will be able to process a refund.

Q: Is there a one-way system?

A: We currently have a queuing system to support with distancing around the bar. We continue to monitor policy and procedure regarding one-way systems and will implement these if necessary for the safety of our customers and staff.

Q: Is the bar open?

A: Yes, the bar will be open before the show and during any intervals. The spotlight will also now be open for you to sit and enjoy your drinks should you wish to.

Q: Can we take our drink into the auditorium?

A: Yes, you are welcome to eat and drink in the auditorium but please only do so when seated. Please also make sure to put any rubbish in one of the many bins around the venue.

Q: Are the toilets open?

A: Yes

Q: Can I visit if I have the symptoms of COVID-19?

A:  No, please do not visit if you are required to self-isolate or displaying any of the official symptoms of COVID-19. If you are unsure of the symptoms of Covid-19 you can find guidance here: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/

Q: What happens if I get symptoms after visiting the Sundial?

A: Please contact NHS Test and Trace. They will liaise with us directly if needed, and we will pass on details to NHS Test and Trace of anyone who may have been in contact where requested. NHS Test and Trace will then contact these people directly.

Q: What are you doing about cleaning?

A: We have employed additional cleaners and all staff have received training about additional cleaning measures. We ask that you bin your rubbish to help keep the Sundial clean and use the roll and spray provided on the tables in the bar area to clean your table after use.

Q: Is the theatre well ventilated?

A: Yes, the external/entrance doors will be open and we have extractor fans in the theatre that will be on. The theatre may be colder due to the extra ventilation so make sure to bring warm clothes.

Q: Can we book more than six tickets?

A: Unless specific events specify, there is no limit on number of tickets you can book.

Q: What happens if guidelines change?

A: We are constantly monitoring current guidance and will notify visitors of anything that they may need to be aware of.

Q: How will we know what to do when we arrive?

A: We will email the lead booker with everything they need to know several days before the show. Staff are always happy to help guide you when you get here if you have any questions.

Q: What is your refund policy?

A: If you are unable to attend an event and purchased booking protection with your tickets you are able to contact Booking Protect directly to obtain a refund here: https://bookingprotect.com/

Unfortunately at this time, if you do not have booking protection, we are unable to issue a refund if you cannot attend for any reason. If an event is sold out, we may be able to re-sell your tickets should others wish to buy them, which would result in a refund (excluding booking fee). This will be done on a first come first served basis of when you inform us your tickets are available for resale.

Q: Can I re-sell my tickets myself?

A: Unfortunately we cannot accept tickets which have been resold without the permission of the Theatre. We reserve the right to cancel tickets and deny entry to customers if we believe tickets have been re-sold under any circumstances.

Q: Do I need to print my tickets?

A: You do not need to print your tickets and can display these on a smart phone or device if easier.

Q: Can I buy tickets on the night?

A: For most events (unless sold-out) tickets will be available to buy on the night.

Q: Do you have disabled seating?

A: We have disabled seating available in seats A1-6. These are available to book online and will show as disabled seating.

Q: Do you have concession and carer tickets available?

A: Ticket prices and structures are set individually by the acts we host. If concession tickets are available these are for: those registered disabled, full-time students, serving members of the armed forces, old age pensioners and children under 16. Carers currently require their own ticket unless stated otherwise by the act. We recommend you contact the Box Office if you have any questions around this.

Q: Can my young child sit on my lap?

A: unfortunately, current health and safety requirements mean all individuals visiting the Theatre require their own individual ticket, this includes children of any age.

Refunds Policy

(for events postponed as a result of the government advice as of 29/09/2020)
  • If you have booked tickets to any of the affected events, your ticket will still be valid for the rescheduled date. 
  • If you cannot make the rescheduled date and let us know at least 28 days before the postponed events start time, the value of the ticket will be refunded in full. If the postponed date is less than 28 days in the future you must let us know if you cannot attend at least 7 days prior to the new date
    • This refund may not be inclusive of any booking fees, as these are charged by TicketSource, the third party we use for online ticket sales

If an event is cancelled, the usual policy applies, which can be found here: https://www.sundial-theatre.co.uk/#booking

If you have any queries, please don’t hesitate to contact the team on boxoffice@cirencester.ac.uk. We will try and get back to you as soon as we can, but please be aware that we may have a lot of queries to respond to.